TESTIMONIALS
What others are saying:
"An energising space to zoom out and reflect on my client experience"
This workshop series offered an energising space to zoom out and reflect on my client experience from a fresh, strategic perspective.
Rae and Jean ask the right questions to get you thinking from new perspectives, and create a generous space where thoughtful peer conversations naturally unfold. Having access to insights from other businesses in diverse industries, along with time to sit in the big-picture thinking, helped me to surface blind spots, reaffirm what’s working, and clarify what might be missing in my customer journey.
The workshop series has sparked new clarity around the emotional journey I want to lead my clients through, and reminded me that the high-touch, deeply personal service I offer is one of my strongest points of difference.
As a result, I’ve identified ways to enhance delight and clarity at key moments in the client journey, particularly around pre-booking and post-sales follow-through. I’ve come away with a practical, experience-led canvas that I can keep referring back to as I shape and evolve my offers - what more could you ask for!?
" - Kate Ryan, Ryan's Daughter photography
"I left feeling clear-headed and inspired, like I could actually breathe again."
Big thanks to Rae MacDonald for helping me make some bold but much-needed changes in my business. 💛
After our kōrero over breakfast, I left feeling clear-headed and inspired, like I could actually breathe again. I'm so grateful for Rae's guidance and genuine support.
Since that conversation, I’ve made two big changes in my business. Both were steps I’d been putting off for far too long.
Rae has a knack for asking the right questions without judgment. She holds space in a way that feels safe, encouraging, and productive. She listens deeply, reflects on what matters, and helps you see the next step clearly. It never feels like ‘business coaching’ – just an open, honest chat where clarity lands and good ideas stick.
She reminded me that:
✔️ My time is valuable
✔️ It’s okay to charge more when it’s urgent
✔️ Saying “no” or referring someone on is not a failure – it’s good service
✔️ CV writing is also career coaching, and that emotional work is part of the job
Whether you’re stuck, juggling too much, or need a fresh perspective, Rae is a gem.
She’s helped me clarify boundaries, pricing and how I want to show up for my clients – and myself.
Ngā mihi nui, Rae, for your encouragement and insight and for just being so easy to chat with. You’ve helped me take my mahi to a more sustainable, empowered place.
" - Sarah Wrightson, CV's By Sarah
"Their questions are gnarly - in the best way."
Rae and Jean’s Customer Experience Mapping workshop was incredibly valuable. Because it’s run over a few weeks, you get the rare chance to implement each phase as you go, which makes the learning stick. Their questions are gnarly—in the best way—challenging you to dig deep and think differently.
Every part of the experience, from the first touchpoint to the final follow-up, was done with excellence. They truly practice what they preach. It was also a great opportunity to meet and collaborate with others on the same journey
" - Tracey Olivier
"I couldn't recommend this workshop more highly."
This experience prompted me to reconsider how I develop customer journeys for my clients.
The greatest benefit I've gained is the ability to identify where each client interaction falls within the journey. I regularly refer back to my canvases, making subtle adjustments to my delivery based on which stage a prospect or client is currently experiencing. The resources provided, the follow-up support and Rae & Jean's commitment to practicing what they preach are all exceptional.
- Brad White, Prime Strategies
"This allowed me to look at every aspect of my business from a client’s perspective"
I would highly recommend this course for anyone wanting to take a critical look at their business and customer experience in particular.
The format of the 2 weekly sessions was pivotal in being able to be open about my business and allowing new ideas to surface, including the fantastic support from other business owners who brought their own suggestions to each session.
- Sharon Gibson, Visas For NZ