Customer Experience doesn't happen by accident -

it happens by DESIGN


Few of us have the opportunity to "step into the customer's shoes"

so that we truly understand them.

Hi, we're Rae & Jean - We're glad to meet you!

We know how it's easy to get caught up in the day-to-day of your business, often pushing strategic customer focus to the back burner.

Clients work with us because they’re ready to:

  • Transform their business

  • Reconnect with what really matters to their customers

  • Explore new ways to reach and include their customers

  • Elevate their customer's experience so they stand out in their field

  • Make courageous decisions to enhance their customer's experience

You will know you are ready for growth because you wish to:

  • Generate high-quality leads that convert

  • Focus on consistently attracting new customers

  • Actively work to enhance and strengthen customer loyalty

  • Make your onboarding process seamless and straightforward

  • Clearly define and communicate your unique point of difference

  • Ensure your messaging is impactful and resonates with your customers

If you’ve outgrown where you are, but you're not sure where you're headed next, let's find your way — together.

Ways to Work With Us

Small Group Workshops: Shared Growth in a Trusted Circle

This is for you if...

You love learning in community, want accountability, and thrive when you're part of something bigger.

Our group workshops offers the richness of shared insight, and the support of peers on a similar journey.

This is for you if you wish to:

  • Discover the micro-moments of the full experience for your customer

  • Gain clarity between a good experience and impressive service

  • Increase your knowledge of the personalised experience that your customer desires

In-house Workshops: Shared Growth in a Trusted Circle

This is for you if:

You want to immerse your whole team in enhancing the CX Journey.

We come to you, for a powerful on-site, bespoke experience.

Clients often request in-house workshops to:

  • Build raving referring customers

  • Provide an opportunity to focus on the customer - not the offering

  • Build clear responsibilities and accountability within the organisation

1:1 Private Consulting: Deep Support, Just for You

This is for you if…

If you want a space that’s fully focused on your business.

Private consulting gives you the time, trust, and tools to make meaningful changes with clarity and courage.

Clients often request 1:1 coaching to:

  • Rebuild your customer experience skills

  • Gain a high level of accountability to make your changes

  • Reconnect with your brand voice, and values towards your customers

One-Off Intensive: Clarity in a Single Session

This is for you if:

Using our unique T.R.A.V.E.L. Guide to understanding your customer, we show you how to design the whole journey, so that your customer becomes the hero of their story.

This is for you if you wish to:

  • Decode your customers' journey

  • Know your onboarding is straight forward

  • Have a crystal clear picture of who your customers are

Who Works with QE2 Consulting?

The best results happen when we’re both all-in.

Rae & Jean have built a mutual trust, deep curiosity, and a shared belief in your capacity to grow.

If you're wondering whether we’d be a good fit, here’s what makes us unique.

You're a great fit if you…

  • Value honesty, reflection, and meaningful conversation

  • Are willing to try new things and stretch outside your comfort zone

  • Are navigating a transition or craving change (even if you don’t know what it looks like yet)

  • Want to have fun along the way!

We may not be a fit if you…

  • Are looking for quick fixes or guaranteed results

  • Prefer a high-pressure, hustle-driven approach

  • Aren’t open to exploring your thoughts, emotions, or patterns

  • Want someone to give you all the answers or a step-by-step formula

This is a space of deep work, gentle challenge,

and real possibility.

If that feels like a “Heck yes!” — let’s talk.

Curious if we’re a good fit?

We’d love to hear from you!

Reconnect. Reflect. Grow.

Sign Up for our Insightful Emails — Just twice a month. 

This isn’t your average email series. It’s a journey of real growth, clarity, and deep reconnection with your customer.

Every fortnight, you’ll receive a powerful message that meets you where you are—no hustle, hype, or fluff. Just thoughtful, tips & reflections, designed to stir something meaningful within you. 💌

  • Emails that feel like a conversation, not a lecture

  • Insightful prompts to help you reflect, reset, and grow

  • A sense of being supported—when considering your customers

Whether you’re navigating change, craving deeper connection, or simply want to get inspired… this series was made for you. 

📥 Join the list and start receiving emails today.

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Reconnect. Reflect. Grow.

Sign Up for a Year of Insightful Coaching Emails — One Thoughtful Message Each Week. 

This isn’t your average email series. 

It’s a year-long journey of real growth, emotional clarity, and deep reconnection with who you’re becoming. Every week, you’ll receive a powerful, coach-crafted message that meets you where you are—no hustle, hype, or fluff. Just thoughtful, grounded reflections designed to stir something meaningful within you. 💌

What You’ll Get:

  • Weekly emails that feel like a conversation, not a lecture

  • Insightful prompts to help you reflect, reset, and realign

  • Encouragement that doesn’t shame you for being human

  • A sense of being accompanied—even when life feels mess

Whether you’re navigating change, craving deeper connection, or simply want to stay anchored in what matters most… this series was made for you. You don’t need to figure it all out. You just need to stay in the room. 

📥 Join the list and start receiving your weekly email today. Because you’re already becoming—you don’t have to do it alone.